Ecoffee Cup is a new generation of reusable takeaway cup. Created with the world’s fastest growing, most sustainable crop – bamboo fibre (as well as corn starch and strengthening binder*), Ecoffee Cup is BPA and phthalate free. If you haven’t experienced Ecoffee Cup, it feels a bit like thick, yet super-light cardboard; hard to believe it can hold hot liquids. And because bamboo fibre is naturally sterile, Ecoffee Cup is lovely to drink from and won’t flavour-taint your drinks. The lid and sleeve are made with matte food-grade silicone which is designed especially for hot liquids. It has a re-sealable no-drip lid, making it perfect to take with you everywhere you go. The whole product (cup, lid and sleeve) is dishwasher safe and should last for years if you treat it nicely; of course it can break if you treat it roughly and it is not suitable for microwave use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.